Frequently Asked Questions

Everything you need to know about shopping with Lozy

What are your shipping times and costs?

We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $75 within the continental US.

What is your return policy?

Lozy offers a 30-day return window for all unused items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can see real-time updates on your delivery.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I contact customer support?

Our team is here to help! You can reach us via email at support@lozy.com or through our live chat feature available Monday through Friday, 9 AM to 5 PM EST.